Privacy Policy

Last Updated and Effective as of: October 25, 2018

COMMITMENT TO YOUR PRIVACY

QSC.com is operated by QSC, LLC and generally acting as the data controller of your information submitted through this website.  This Privacy Notice is provided by QSC, LLC and its parent, subsidiaries and affiliated companies (collectively, "QSC," "we," "us" or "our").   QSC is a globally recognized leader in the design, engineering and manufacturing of high-performance audio, video and control (AV&C) products the Q-SYS™ Platform, power amplifiers, loudspeakers and digital mixers delivering reliable, scalable, and flexible solutions for installed, corporate, portable, production and cinema customers worldwide. 

This Privacy Notice describes our policies and practices relating to the personal data we collect when you access or use our websites, mobile applications or other online or mobile services (collectively, the "Services"), or when you otherwise interact with us and sets forth your privacy rights.  “Personal data” means any information concerning any living person (a natural person who hereafter will be called “you” or “Data Subjects”) that is not already in the public domain.  We do not knowingly attempt to solicit or receive information from children. 

We recognize that information privacy is an ongoing responsibility, and from time to time will update this Privacy Notice as we undertake new personal data practices or adopt new privacy practices.  Any changes to this Privacy Notices will be placed here and will supersede this version.  If we make changes to this Privacy Notice, we will revise the "Last Updated" date above and, in some cases, we may provide you with more prominent notice (such as by sending you a notification or providing notice through the Services). However, to be on the safe side, we encourage you to review this Privacy Notice whenever you access the Services to stay informed about our information practices and to ensure that our practices continue to meet your approval.

 

Information Collection

We use different methods to collect information from and about you, as follows: 

Information You Provide to Us

We collect information you provide directly to us. For example, we collect information when you create a QSC account, register for a product warranty, apply for a rebate, participate in any interactive features of the Services, make a purchase, subscribe to a newsletter or email list, participate in a contest, offer or promotion, search for authorized dealers, apply for a job, submit a form or other request, download software or firmware from the Services, communicate with us via third party social media sites, request technical or customer support or otherwise communicate with us.   

The types of information we may collect directly from you include:

  • Account Information, such as your name, email address, password, postal address, phone number, company name and contact details, date of birth, gender, items you save to your "wishlist" and any other information you choose to provide.
  • Transaction Information, such as information regarding the product(s) you purchase, shipping and delivery information and information related to returns, exchanges and refunds.
  • Product Registration and Warranty Information, such as information regarding the product(s) you purchase (e.g., model and serial number of the product, your intended usage of the product and the receipt from your product purchase), the retailer or other entity or individual from which you purchased the product(s), why you purchased the product(s) and any other information you choose to provide.
  • Other Information You Choose to Provide, such as when you participate in a survey, contest, offer or promotion or in any interactive areas of the Services, or when you request technical or customer support.

Information We Collect Automatically

When you access or use the Services, the types of information we collect through automated technologies or interactions about you include:

  • Log Information: When you visit the Services, we collect certain log file information such as your Internet Protocol ("IP") address, location, operating system, browser type and language, Internet Service Provider ("ISP"), access times, pages viewed, links clicked and other information about your activities on the Services.
  • Device Information: We may collect information about the computer or mobile device you use to access the Services, including the hardware model, operating system and version, unique device identifiers, mobile network information and information about your use of our mobile applications.
  • Information Collected by Cookies and Other Tracking Technologies:  We use various technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us to improve the Services and your experience, see which areas and features of the Services are popular and count visits. Web beacons are electronic images that may be used on the Services or in emails and help deliver cookies, count visits, understand usage and campaign effectiveness. For more information about cookies, and how to disable them, please see "Your Rights" below.

Information We Collect From Other Third Party Sources

QSC may also receive information from other third party sources and combine it with information we collect through the Services.  This helps us update, expand, and analyze our records, identify new customers and create more tailored marketing to provide services that may be of interest to you.  Specifically, we collect personal data from the following sources: QSC’s dealer, integrators, and distribution networks and other QSC partners.  This helps us update, expand, and analyze our records, identify new customers and create more tailored marketing to provide services that may be of interest to you. 

Use of Information

We may use information about you for various purposes, including to:

  • Provide, maintain, improve and promote the Services and our products;
    • Provide and deliver the products, services and other materials you request and send you information related to your purchase of products or services, including confirmations and invoices;
    • Send you technical notices, software and firmware updates, security alerts and support and administrative messages;
    • Provide technical support and customer service, and respond to your comments, questions and requests;
    • Communicate with you about products, services, offers, promotions and events, and provide other news and information about QSC and our select partners;
    • Monitor and analyze trends, usage and activities in connection with the Services;
    • Detect, investigate and prevent fraudulent transactions and other illegal activities, and protect the rights of QSC and others;
    • Personalize and improve the Services and provide advertisements, content and features that match your profile or interests;
    • Facilitate contests, sweepstakes and promotions and process and deliver entries and rewards;  
    • Link or combine with information we get from others to help understand your needs and provide you with better service; and
    • Carry out other purposes that are described to you at the time the information is collected.

As explained above, QSC processes your data to provide you with the goods or services you have requested or purchased from us, including product warranty registrations, community services, events, publications and other content, and training. We use this information to refine our goods and services to better tailor them to your needs and to communicate with you about other services that QSC offers.  Most of the time, QSC needs to process your personal data to fulfill an order or request for goods or services. Sometimes QSC has a legitimate interest in processing data to better understand the needs, concerns, and interests of QSC customers and business partners so QSC can operate optimally as a global leader and business.  And sometimes, QSC relies upon your consent, in which case we will keep a record of it and honor your choices.

Sharing of Information

We may share information about you as follows or as otherwise described in this Privacy Notice:

  • With vendors, suppliers, consultants and other service providers who need access to such information to carry out work or perform services on our behalf;
  • With certain dealers or distributors of our products, upon your request;
  • When you create a QSC account and participate in certain interactive areas of the Services (e.g., QSC communities), certain information about you may be displayed publicly, such as your user name, user statistics (such as when you last visited a QSC community, the QSC communities to which you contribute and number of posts you have made on QSC communities) and other information you choose to provide;
  • In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation or legal process;
  • If we believe your actions are inconsistent with our user agreements or other policies, or to protect the rights, property or safety of QSC or others;
  • In connection with, or during negotiations of, any merger, acquisition, sale of assets or any business or other change of control transaction or any financing;
  • Between and among QSC and any current or future parent, subsidiaries and affiliated companies; and
  • With your consent or at your direction.

We also may share aggregated or anonymized information, which cannot reasonably be used to identify you.

Payment card information

You may choose to purchase spare parts from our online store using a payment card. Data concerning credit/debit card payments is processed by Paymetric, Inc., a PCI/DSS-compliance payment processing service to which QSC subscribes, on a secure website linked to ours and they have their own privacy policy that you should read. 

Social Sharing Features

The Services may offer social sharing features and other integrated tools, such as the Facebook “Like” button, which let you connect with QSC through third-party social media sites and share actions you take on the Services with other media. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features and third-party social media sites, please visit the privacy policies of the entities that provide these features and sites.

Advertising and Analytics Services Provided by Others

We may allow others to serve advertisements on our behalf across the Internet and to provide analytics services. These entities may use cookies, web beacons and other technologies to collect information about your use of the Services and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. This information may be used by QSC and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on the Services and other websites and better understand your online activity. For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices.

Security

QSC maintains commercially reasonable technical and organizational safeguards designed to protect against unauthorized use, disclosure or access, and to help protect the privacy, of data and personally identifiable information. 

Transferring personal data from the EU to the US pursuant to GDPR

The European Union General Data Protection Regulation (GDPR) seeks to protect and enhance the rights of Data Subjects.  These rights cover the safeguarding of personal data, protection against its unlawful processing, and its movement within and outside of the EU. 

QSC has its headquarters in the United States. By using the Services, you understand that any personal data we collect from you will be processed in the United States. The United States has not sought nor received a finding of “adequacy” from the European Union under Article 45 of the GDPR. QSC relies on derogations for specific situations as set forth in Article 49 of the GDPR.  In particular, the QSC collects and transfers to the U.S. personal data only: with your consent; to perform a contract with you; or to fulfill a compelling legitimate interest of QSC in a manner that does not outweigh your rights and freedoms. QSC endeavors to apply suitable safeguards to protect the privacy and security of your personal data and to use it only consistent with your relationship with QSC and the practices described in this Privacy Notice. QSC also enters into data processing agreements and model clauses with third party service providers and other entities whenever feasible and appropriate.

Retention Period

Your personal data is stored by QSC on its servers, and on the servers of the cloud-based database management services that QSC engages, located in the United States.  QSC retains data for the duration of a customer’s business relationship with QSC and for a period of time thereafter to meet any legal obligations. For more information on where and how long your personal data is stored, and for more information on your rights of erasure and portability, please contact QSC as indicated in the Contact Us section below.

Your Rights

You have the following rights at any point that QSC is in possession of or processing your personal data.  To exercise any of these rights, please contact us as set forth in the “Contact Us” section below. 

Right to Access
You have the right to request a copy of the information that we collect about you.  If you wish to confirm that QSC is processing your personal data, or to have access to the personal data that QSC may have about you, please contact us as set forth in the “Contact Us” section below.

Right to Rectification
You have the right to correct data that we collect about you that is inaccurate or incomplete. 

Right to Erasure (Right to be forgotten)
In certain circumstances, you can ask for the data we collect about you to be erased from our records. 

Right to Restriction of Processing
Where certain conditions apply, you have the right to restrict the processing of your data when certain conditions apply. 

Right of Portability
You have the right to have data we collect about you transferred to another organization.

Right to Object
You have the right to object to certain types of processing such as direct marketing. 

Right to Object to Automated Processing, including profiling
You have the right to not to be subject to the legal effects of automated processing or profiling, if any. 

Right to Withdraw Consent
If we rely on your consent to process your personal data, you have the right to withdraw your consent at any time by contacting us as set forth in the “Contact Us” section below. 

In addition, you may automatically withdraw consent (“opt out”) of receiving promotional communications from QSC by following the opt out instructions contained within those communications. If you opt out, we may still send you non-promotional communications, such as those about your account or our on-going business relations. 

Right to Object to Cookies
Most web browsers are set to accept cookies by default.  If you prefer, you can usually choose to set your browser to remove or reject browser cookies.  Please note that if you choose to remove or reject essential cookies, this could affect the availability and functionality of the Services.

Right to Review
In the event that QSC refuses your request under your Right of Access, we will provide you with a reason as to why.  You have the right to complain as outlined below.

Right to Lodge Complaints.  If you are situated in the EU and have any complaints regarding our privacy practices as the data controller, you have the right to lodge a complaint at any time to your local Supervisory Authority and QSC’s data protection representatives.  Before contacting your local Supervisory Authority, however, we would appreciate the opportunity to address your concerns first and our data protection representatives can be reached via the information provided in the “Contact Us” section below. 

Contact Us

QSC is headquartered in the United States.  QSC has appointed an internal Privacy Coordinator for you to contact if you have any questions or concerns about our personal data policies or practice and “Your Rights” set forth above.  In addition, QSC, LLC’s Germany-based subsidiary, QSC EMEA GmbH, has appointed an external Data Protection Officer.  These data protection representatives can be contacted directly, as follows:

QSC, LLC
Attn:  Privacy Coordinator
Telephone: +1 800.854.4079
Email:  [email protected]
1675 MacArthur Boulevard
Costa Mesa, CA 92626

QSC EMEA GmbH’s Data Protection Officer
EmEtz GmbH
DPO:  Gustav Muller
Telephone:  +49 7144.334.905.42
Email: [email protected]
Mulweg 25/3
D-71711 Murr