Privacy Policy

Last Updated: March 8, 2016

COMMITMENT TO YOUR PRIVACY

This Privacy Policy describes how information about you is collected, used, and disclosed by QSC, LLC and our parent, subsidiaries and affiliated companies (collectively, "QSC," "we," "us" or "our"). This Privacy Policy applies to information we collect when you access or use our websites, mobile applications or other online or mobile services (collectively, the "Services"), or when you otherwise interact with us.

We may change this Privacy Policy from time to time. If we make changes to this Privacy Policy, we will notify you by revising the "Last Updated" date above and, in some cases, we may provide you with more prominent notice (such as by sending you a notification or providing notice through the Services). We encourage you to review this Privacy Policy whenever you access the Services to stay informed about our information practices and the ways you can help protect your privacy.

 

Collection of Information

Information You Provide to Us

We collect information you provide directly to us. For example, we collect information when you create a QSC account, register for a product warranty, apply for a rebate, participate in any interactive features of the Services, make a purchase, subscribe to a newsletter or email list, participate in a contest, offer or promotion, search for authorized dealers, apply for a job, submit a form or other request, download software or firmware from the Services, communicate with us via third party social media sites, request technical or customer support or otherwise communicate with us.   

The types of information we may collect directly from you include:

  • Account Information, such as your name, email address, password, postal address, phone number, company name and contact details, date of birth, gender, items you save to your "wishlist" and any other information you choose to provide.
  • Transaction Information, such as information regarding the product(s) you purchase, shipping and delivery information and information related to returns, exchanges and refunds. Please note that we do not collect, process or store payment information (such as your credit card or other payment method), but instead work with a third-party payment processor to process payments for the product(s) you purchase through the Services.
  • Product Registration and Warranty Information, such as information regarding the product(s) you purchase (e.g., model and serial number of the product, your intended usage of the product and the receipt from your product purchase), the retailer or other entity or individual from which you purchased the product(s), why you purchased the product(s) and any other information you choose to provide.
  • Other Information You Choose to Provide, such as when you participate in a survey, contest, offer or promotion or in any interactive areas of the Services, or when you request technical or customer support.

Information We Collect Automatically

When you access or use the Services, the types of information we collect automatically about you include:

  • Log Information: When you visit the Services, we collect certain log file information such as your Internet Protocol ("IP") address, operating system, browser type and language, Internet Service Provider ("ISP"), access times, pages viewed, links clicked and other information about your activities on the Services.
  • Device Information: We may collect information about the computer or mobile device you use to access the Services, including the hardware model, operating system and version, unique device identifiers, mobile network information and information about your use of our mobile applications.
  • Information Collected by Cookies and Other Tracking Technologies:  We use various technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us to improve the Services and your experience, see which areas and features of the Services are popular and count visits. Web beacons are electronic images that may be used on the Services or in emails and help deliver cookies, count visits, understand usage and campaign effectiveness. For more information about cookies, and how to disable them, please see "Your Choices" below.

Information We Collect From Other Sources

QSC may also obtain information from other sources and combine it with information we collect through the Services.

Use of Information

We may use information about you for various purposes, including to:

  • Provide, maintain, improve and promote the Services and our products;
    • Provide and deliver the products, services and other materials you request and send you information related to your purchase of products or services, including confirmations and invoices;
    • Send you technical notices, updates, security alerts and support and administrative messages;
    • Provide technical support and customer service, and respond to your comments, questions and requests;
    • Communicate with you about products, services, offers, promotions and events, and provide other news and information about QSC and our select partners;
    • Monitor and analyze trends, usage and activities in connection with the Services;
    • Detect, investigate and prevent fraudulent transactions and other illegal activities, and protect the rights of QSC and others;
    • Personalize and improve the Services and provide advertisements, content and features that match your profile or interests;
    • Facilitate contests, sweepstakes and promotions and process and deliver entries and rewards;  
    • Link or combine with information we get from others to help understand your needs and provide you with better service; and
    • Carry out other purposes that are described to you at the time the information is collected.

The Services are based in the United States, and the information we collect is governed by U.S. law.  By accessing or using the Services or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S. and other countries.

Sharing of Information

We may share information about you as follows or as otherwise described in this Privacy Policy:

  • With vendors, suppliers, consultants and other service providers who need access to such information to carry out work or perform services on our behalf;
  • With certain dealers or distributors of our products, upon your request;
  • When you create a QSC account and participate in certain interactive areas of the Services (e.g., the QSC forum), certain information about you may be displayed publicly, such as your user name, user statistics (such as when you last visited a QSC forum, the QSC forums to which you contribute and number of posts you have made on QSC forums) and other information you choose to provide;
  • In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation or legal process;
  • If we believe your actions are inconsistent with our user agreements or other policies, or to protect the rights, property or safety of QSC or others;
  • In connection with, or during negotiations of, any merger, acquisition, sale of assets or any business or other change of control transaction or any financing;
  • Between and among QSC and any current or future parent, subsidiaries and affiliated companies; and
  • With your consent or at your direction.

We also may share aggregated or anonymized information, which cannot reasonably be used to identify you.

Social Sharing Features

The Services may offer social sharing features and other integrated tools, such as the Facebook “Like” button, which let you connect with QSC through third-party social media sites and share actions you take on the Services with other media. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features and third-party social media sites, please visit the privacy policies of the entities that provide these features and sites.

Advertising and Analytics Services Provided by Others

We may allow others to serve advertisements on our behalf across the Internet and to provide analytics services. These entities may use cookies, web beacons and other technologies to collect information about your use of the Services and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. This information may be used by QSC and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on the Services and other websites and better understand your online activity. For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices.

Security

QSC takes reasonable measures, including administrative, technical, and physical safeguards, to help protect personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration and destruction.

Your Choices

Account Information

You may update, correct or modify your account information at any by editing your account information in the ‘My Account’ section of the website. If you wish to deactivate your account, please notify our ecommerce team, via email to [email protected], but note that we may continue to store certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.

Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of the Services.

Promotional Communications

You may opt out of receiving promotional communications from QSC by following the opt out instructions contained within those communications. If you opt out, we may still send you non-promotional communications, such as those about your account or our on-going business relations.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

QSC, LLC
1675 MacArthur Boulevard
Costa Mesa, CA 92626
Attn: Legal Department
Email: [email protected]