Last Updated and Effective as of: October 25, 2018
COMMITMENT TO YOUR PRIVACY
QSC.com is operated by QSC, LLC and generally acting as the data controller of your information submitted through this website. This Privacy Notice is provided by QSC, LLC and its parent, subsidiaries and affiliated companies (collectively, "QSC," "we," "us" or "our"). QSC is a globally recognized leader in the design, engineering and manufacturing of high-performance audio, video and control (AV&C) products the Q-SYS™ Platform, power amplifiers, loudspeakers and digital mixers delivering reliable, scalable, and flexible solutions for installed, corporate, portable, production and cinema customers worldwide.
This Privacy Notice describes our policies and practices relating to the personal data we collect when you access or use our websites, mobile applications or other online or mobile services (collectively, the "Services"), or when you otherwise interact with us and sets forth your privacy rights. “Personal data” means any information concerning any living person (a natural person who hereafter will be called “you” or “Data Subjects”) that is not already in the public domain. We do not knowingly attempt to solicit or receive information from children.
We recognize that information privacy is an ongoing responsibility, and from time to time will update this Privacy Notice as we undertake new personal data practices or adopt new privacy practices. Any changes to this Privacy Notices will be placed here and will supersede this version. If we make changes to this Privacy Notice, we will revise the "Last Updated" date above and, in some cases, we may provide you with more prominent notice (such as by sending you a notification or providing notice through the Services). However, to be on the safe side, we encourage you to review this Privacy Notice whenever you access the Services to stay informed about our information practices and to ensure that our practices continue to meet your approval.
We use different methods to collect information from and about you, as follows:
Information You Provide to Us
We collect information you provide directly to us. For example, we collect information when you create a QSC account, register for a product warranty, apply for a rebate, participate in any interactive features of the Services, make a purchase, subscribe to a newsletter or email list, participate in a contest, offer or promotion, search for authorized dealers, apply for a job, submit a form or other request, download software or firmware from the Services, communicate with us via third party social media sites, request technical or customer support or otherwise communicate with us.
The types of information we may collect directly from you include:
Information We Collect Automatically
When you access or use the Services, the types of information we collect through automated technologies or interactions about you include:
Information We Collect From Other Third Party Sources
QSC may also receive information from other third party sources and combine it with information we collect through the Services. This helps us update, expand, and analyze our records, identify new customers and create more tailored marketing to provide services that may be of interest to you. Specifically, we collect personal data from the following sources: QSC’s dealer, integrators, and distribution networks and other QSC partners. This helps us update, expand, and analyze our records, identify new customers and create more tailored marketing to provide services that may be of interest to you.
Use of Information
We may use information about you for various purposes, including to:
As explained above, QSC processes your data to provide you with the goods or services you have requested or purchased from us, including product warranty registrations, community services, events, publications and other content, and training. We use this information to refine our goods and services to better tailor them to your needs and to communicate with you about other services that QSC offers. Most of the time, QSC needs to process your personal data to fulfill an order or request for goods or services. Sometimes QSC has a legitimate interest in processing data to better understand the needs, concerns, and interests of QSC customers and business partners so QSC can operate optimally as a global leader and business. And sometimes, QSC relies upon your consent, in which case we will keep a record of it and honor your choices.
Sharing of Information
We may share information about you as follows or as otherwise described in this Privacy Notice:
We also may share aggregated or anonymized information, which cannot reasonably be used to identify you.
Payment card information
Social Sharing Features
The Services may offer social sharing features and other integrated tools, such as the Facebook “Like” button, which let you connect with QSC through third-party social media sites and share actions you take on the Services with other media. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features and third-party social media sites, please visit the privacy policies of the entities that provide these features and sites.
Advertising and Analytics Services Provided by Others
QSC maintains commercially reasonable technical and organizational safeguards designed to protect against unauthorized use, disclosure or access, and to help protect the privacy, of data and personally identifiable information.
Transferring personal data from the EU to the US pursuant to GDPR
The European Union General Data Protection Regulation (GDPR) seeks to protect and enhance the rights of Data Subjects. These rights cover the safeguarding of personal data, protection against its unlawful processing, and its movement within and outside of the EU.
QSC has its headquarters in the United States. By using the Services, you understand that any personal data we collect from you will be processed in the United States. The United States has not sought nor received a finding of “adequacy” from the European Union under Article 45 of the GDPR. QSC relies on derogations for specific situations as set forth in Article 49 of the GDPR. In particular, the QSC collects and transfers to the U.S. personal data only: with your consent; to perform a contract with you; or to fulfill a compelling legitimate interest of QSC in a manner that does not outweigh your rights and freedoms. QSC endeavors to apply suitable safeguards to protect the privacy and security of your personal data and to use it only consistent with your relationship with QSC and the practices described in this Privacy Notice. QSC also enters into data processing agreements and model clauses with third party service providers and other entities whenever feasible and appropriate.
Your personal data is stored by QSC on its servers, and on the servers of the cloud-based database management services that QSC engages, located in the United States. QSC retains data for the duration of a customer’s business relationship with QSC and for a period of time thereafter to meet any legal obligations. For more information on where and how long your personal data is stored, and for more information on your rights of erasure and portability, please contact QSC as indicated in the Contact Us section below.
You have the following rights at any point that QSC is in possession of or processing your personal data. To exercise any of these rights, please contact us as set forth in the “Contact Us” section below.
Right to Access
Right to Rectification
Right to Erasure (Right to be forgotten)
Right to Restriction of Processing
Right of Portability
Right to Object
Right to Object to Automated Processing, including profiling
Right to Withdraw Consent
In addition, you may automatically withdraw consent (“opt out”) of receiving promotional communications from QSC by following the opt out instructions contained within those communications. If you opt out, we may still send you non-promotional communications, such as those about your account or our on-going business relations.
Right to Object to Cookies
Right to Review
Right to Lodge Complaints. If you are situated in the EU and have any complaints regarding our privacy practices as the data controller, you have the right to lodge a complaint at any time to your local Supervisory Authority and QSC’s data protection representatives. Before contacting your local Supervisory Authority, however, we would appreciate the opportunity to address your concerns first and our data protection representatives can be reached via the information provided in the “Contact Us” section below.
QSC is headquartered in the United States. QSC has appointed an internal Privacy Coordinator for you to contact if you have any questions or concerns about our personal data policies or practice and “Your Rights” set forth above. In addition, QSC, LLC’s Germany-based subsidiary, QSC EMEA GmbH, has appointed an external Data Protection Officer. These data protection representatives can be contacted directly, as follows:
QSC EMEA GmbH’s Data Protection Officer