iOS App 3.0.22 Update Procedure

This is a guide to assist in the transition from TouchMix-30 Pro iOS App 3.0.19 to 3.0.22.

Requirements:

Recommended TouchMix-30 Pro Firmware: 3.0.12462
Recommended iPad Device Software: iOS 17.1 or later

Preparation 

1. Please make sure that your iPad or iPhone is updated to iOS 17.1 or later for optimal operation.
2. Prepare your wireless control network (QSC dongle, or external router) for connection with the TouchMix-30 Pro mixer.

Procedure 

1. On your TouchMix-30 Pro mixer, navigate to the Device List in the Remote Control menu via the following button presses: Menu > Remote Control.
2. If you have previously connected your iPad or iPhone to the TouchMix-30 Pro, you will need to delete these devices from the device list. You can do this by selecting your device in the list, pressing the ‘Remove Device’ button, and pressing ‘Yes’ to confirm the action.
3. On your iPad or iPhone, delete the old version of the TouchMix-30 Pro App (3.0.19). You can do this by finding the app on your device screen, pressing and holding the app icon for 2 seconds, pressing ‘Remove App’, pressing ‘Delete App’, and again pressing ‘Delete’.
   Important Note: If you press and hold the app icon for longer than 2 seconds, the app icons will begin to shake. In this case, you will want to press the ‘minus’ button next to the Touchmix-30 Pro App icon, press ‘Delete App’, and again press ‘Delete’.
4. Navigate to the App Store and download the latest version of the Touchmix-30 Pro Control App (Version 3.0.22).
5. Open the Touchmix-30 Pro Control App on your iPad or iPhone. On the first pop-up, Select ‘Allow’ to allow local network communication. On the second pop-up, enter a name for the device, and press ‘Ok’, twice. 
   Important Note: Certain file names are reserved, so please do not utilize device names starting with AUX, CON, COM, LPT, NUL, or PRN. Additionally, avoid the use of any special characters.
6. Navigate to the App Settings and connect to the Wi-Fi network that controls your Touchmix-30 Pro.
   Important Note: Make sure that if you use the ‘Auto-Join’ setting for wireless networks, your TouchMix control network is the only Wi-Fi network set to ‘Auto-Join’.
7. Navigate back to the Touchmix-30 Pro Control App. If there is a pop-up that states, “You are connected”, press ‘Ok’. If there is no pop-up, please exit the Touchmix-30 Pro Control App, check your wireless network connection, and re-open the Touchmix-30 Pro Control App.
8. On your Touchmix-30 Pro, Navigate to the Device List in the Remote Control menu via the following button presses: Menu > Remote Control.
9. Select your device name from the list on the left, grant appropriate access control via the sliders on the right, and press the green ‘Save’ button at the bottom of the screen. 
10. Navigate to the home screen on your Touchmix-30 Pro and verify that when faders are moved on the iPad or iPhone, they also move on the Touchmix-30 Pro mixer.
    Important note: If the faders do not move, make sure that you have selected the correct fader bank on your iPad or iPhone. For example, if you only granted access control to Aux 1, you would need to navigate to Aux 1 on your control device and on the TouchMix interface to see the appropriate faders move.

FAQs 

How do I know if my iPad or iPhone is compatible with iOS17?
Here is a list of compatible iPhones: https://support.apple.com/guide/iphone/models-compatible-with-ios-17-iphe3fa5df43/ios
Here is a list of compatible iPads: https://support.apple.com/guide/ipad/models-compatible-with-ipados-17-ipad213a25b2/ipados

My iOS device will not update to iOS17, can I still use this device with the new app?
Yes. You can use older devices with the newest Touchmix-30 Pro App. However, Touchmix-30 Pro Control App version 3.0.22 was built for best compatibility with iOS17 or later. With this in mind, if you are utilizing older devices and older operating systems, the quality of your user-experience on the Touchmix-30 Pro app may vary. 

My TouchMix-30 Pro shows ‘Unknown Device’ in the Device List under Remote Control Settings, how do I fix this?
This is often an indication that you connected to the TouchMix Control Network before naming your device in the app. Complete the procedure above; then select ‘Unknown Device’ on the device list, press ‘Remove Device’, and press ‘Yes’.

There is a pop-up that says, “The file operation could not be completed. Please ensure the external drive is a writable FAT32 drive with sufficient space." How do I fix this?
This is often an indication that you did not remove the previous device name before establishing a new device name. Power cycle the Touchmix-30 Pro. Delete and reinstall the app, then assign a different device name. On the Touchmix-30 Pro, assign permissions to the new device name from the Remote Control Settings menu, and then remove the previous device names from the device list.

Release Notes for TouchMix-30 Pro Firmware Version 3.0.12462

New Features / Improvements

• Improved patch matrix editing.

Bug Fixes

• Fixed a bug that caused Omit from Scene Recall to function improperly.
• Resolved an issue that could cause the screen and controls to freeze during intensive use. Note that this improvement required limiting the size of various lists including user scenes, user presets, snapshots and cue lists to sixty items per list.
• Fixed a minor display problem on the Monitor control popup.
• Fixed issues related to channel safe.
• Fixed sticky clip indicators on auxiliary outputs.

Known Issues

• The internal Info screens for ‘Menu’ and ‘Scenes, Snapshots, and Cue Lists’ are not provided in any languages other than English.

Release Notes for TouchMix-30 Pro Firmware Version 3.0.12379

New Features / Improvements

This release includes major additions to the ability to save, recall and manage settings. 

• Snapshots save and recall selected settings for designated channels without affecting other mixer settings. 
• Update provides a shortcut to saving current settings to a scene, snapshot or user preset. 
• Adds Cue Lists. This feature may be used to select and arrange scenes, snapshots and audio files for recall or playback. 
• Backup creates and stores an archive that includes all mixer settings, scenes, snapshots, cue lists and user presets. 
• Save to App supports storage/recall of scenes, snapshots, cue lists and backups to/from a tablet. 
• Snapshots, scenes and user presets now include an Info field where a description may be entered. 
• Adds Snapshot and Cue List assignment options to User Buttons. 
• Improved loading speed for scenes.

Custom Fader Banks now include the option of inserting empty channels when the user wishes to include fewer than eight channels in a bank. 

Offline creation and editing of scenes, snapshots and cue lists.  
 

Bug Fixes

• Fixed a bug that caused the next/previous function to work improperly when using Custom Fader Banks.
• Fixed a bug that caused the faders to be displayed improperly on some iPad models (available from the App Store).

Known Issues

• The internal Info screens for ‘Menu’ and ‘Scenes, Snapshots, and Cue Lists’ are not provided in any languages other than English.

Release Notes for TouchMix-30 Pro Firmware Version 2.0.11665

New Features / Improvements

This is a maintenance release and does not add any new features or functionality. See below for a list of the bugs we’ve squashed. Before you install the firmware, remember the first rule of shows…

If you are about to do a show with your gear set up and working don’t be changing things. Give yourself time to do the upgrade and get all the mixer’s settings squared away.
 

Bug Fixes (Mixer)

• Fixed a bug that could cause the mixer to crash when a very large number of screens have been loaded.
• Repaired an issue that could cause the compressor to operate improperly when certain channels are selected as a Side Chain source.
• Addressed a bug that could cause Stereo In 27/28 to display the audio level of Stereo In 29/30 when Stereo In 29/30 is selected as a Side Chain source.
• Rectified a bug that caused all input channels to be assigned to the Main L/R mix when a Channel Reset was performed on the Main L/R even if the input channels had been unassigned.
• Corrected a problem that caused the Compressor on Ch. 20 to become inoperative.
• Remedied an issue that could cause Inputs 19 and 20 to send distortion/noise at a high level with a certain combination of settings.

Bug Fixes (iPadOS)

• Fixed a problem that could prevent display of the channel name label and gain indication.

Release Notes for TouchMix-30 Firmware Version 2.0.11265

New Features / Improvements

Bug Fixes

• Fixed a bug that could cause the master rotary encoder and other controls to become sluggish or unresponsive.
• Fixed a bug that can cause Aux mix names and linking to be reset to factory default settings.
• Minor corrections to text and labelling.

Release Notes for TouchMix-30 Firmware Version 2.0.11095

New Features / Improvements

In response to user requests, the 2.0 release adds significant new capabilities to the TouchMix-30 Pro.

• Support for external control by third-party, motorized-fader control surfaces directly connected to the mixer via MIDI-over-USB.
• Support for external control by third-party, motorized-fader control surfaces directly connected to an iOS tablet via MIDI-over-USB.
• Adds a new External Faders mode (Menu > External Faders) that displays a channel strip view on screen when used with an external control surface.
• Adds three Custom Fader Banks (Menu > Custom Banks) that may be easily configured to include any combination of input, output, FX return, sub-group and DCA group faders.
• Improved Solo In Place (SIP) operation. FX returns are no longer affected by SIP.
• Additional input channel presets for percussion (cajon, djembe, timbale, percussion toys), electronic drum kit, harmonica, flute, cello, accordion and various Banda instruments. Adjustments were also made to vocal and bass presets.
• Added support for CP Series Compact Powered Loudspeakers.

Bug Fixes

• Fixed a bug that caused only the left channel of a linked pair to be shown in the Auto-Mixer view.
• Fixed a bug that caused channels 19 and 20 to output noise under a specific combination of conditions.

Known Issues

• Internal info system has not been updated to reflect the features and improvements described above.
• Connection of external control surfaces to Android devices is not supported and there is currently no plan to do so.
• Android Only - The Phones button may show as being engaged when it is not.
• When multiple tablets are used to control a mixer and Simple Mode is enabled on one of the tablets, it may cause an erratic display of the same function on the other tablets.
• After a 3^rd party control surface is connected, the mixer may need to be power-cycled before the control surface is recognized.
• The mixer does not reconnect to a network after a firmware update. This is normal operation. A notification that a power cycle is required is displayed on the mixer following the update.

• Before updating your mixer be sure to allow yourself ample time before your next use of the mixer.
• Problems with updating? Go to the TouchMix-30 Pro Updater Recovery Instructions page for help.
• Start firmware Download.

• Before updating your mixer be sure to allow yourself ample time before your next use of the mixer.
• Problems with updating? Go to the TouchMix-30 Pro Updater Recovery Instructions page for help.
• Start firmware Download.

• Before updating your mixer be sure to allow yourself ample time before your next use of the mixer.
• Problems with updating? Go to the TouchMix-30 Pro Updater Recovery Instructions page for help.
• Start firmware Download.

Windows Download and Installation
Revised 06/07/2017

The following instructions apply to a download that is performed using a Windows computer.

1. Download the latest firmware from the QSC website. By default, the file will be saved to Downloads on your computer.
2. Drag the downloaded file onto your desktop.
3. Unzip the downloaded file by double clicking it. The extracted contents will be a new .install file which will appear on the desktop.
4. Prepare a USB thumb-drive, SSD or HD with 1GB of available storage space formatted FAT32. For best results, use a freshly formatted drive. The easiest way to perform the format is by using the TouchMix-30 format utility which may be found in the Recording Setup (Record/Play > Recording Setup).
5. Copy the .install file onto the USB storage device. The file on the storage device will be in the format "V1.2.0000.install". The version number will vary depending on the release but the file will always end with extension ".install". 
6. Safely eject the USB storage device from your computer.
7. Insert the USB storage device into one of the two USB ports on the mixer's rear panel. Note that the mixer will only recognize one USB storage device at a time.
8. Press the Menu button, then touch the Mixer Setup button. 
9. On the Mixer Setup screen, touch the Upgrade button. A dialog box displays with some IMPORTANT information about saving the mixer's current settings.
10. Touch the Proceed button to continue the upgrade. The mixer will boot into the Software Upgrader program. This takes a few minutes.
11. Select the upgrade file you want to use. If you downloaded to a freshly formatted drive, there will be only one upgrade file displayed.
12. Touch the Upgrade button to begin the upgrade process. This can take up to 10 minutes and must not be interrupted.
13. When the upgrade is complete, a dialog displays indicating the upgrade was successful. Press the OK button to exit the Software Upgrader and reboot the mixer.
14. If you experience problems connecting to tablets and smartphones, put the mixer into Standby disconnect AC power for a few seconds and then reconnect.

* In the event that the update fails, a Recovery Utility is available for download.

macOS Download and Installation
Revised 11/17/2022

Before you download!
The TouchMix updater expects to see a zipped .install folder. Macintosh computers include features that automatically unzip downloaded folders and they seem quite insistent about doing so.

Before downloading the file, follow these steps:

1. Launch the finder on your Mac and Type "Archive Utility" in the search field.
   • To locate the Archive Utility manually – double-click the icon for the drive containing your computer's system, follow the path: System/Library/CoreServices/Applications.
2. If you do not have access to your Macintosh HD, click anywhere on your desktop, click the word "Finder" in the upper left hand corner of your desktop and select preferences. In the general tab, under 'Show these items on the desktop:" check the box next to "Hard Disks" and your Macintosh HD will appear on the desktop. You can then follow the path above to access the Archive Utility.
3. Double click the Archive Utility icon to launch the application.
4. On the Menu Bar at the top of the screen, click on "Archive Utility" and select "preferences" from the drop down menu.
5. On the Archive Utility Preferences window, uncheck "Keep expanding if possible".
6. If using Safari- Double click the "Safari" icon to launch the browser.
7. On the menu bar at the top of the screen, click on "Safari" and select "Preferences" from the dropdown menu.
8. On the Safari Preferences window, uncheck "Open safe files after downloading".

Your macOS computer will now download the upgrade without unzipping it.

1. Download the latest firmware from the QSC website. By default, the file will be saved to Downloads on your computer.
2. Drag the downloaded file onto your desktop
3. Unzip the downloaded file by double clicking it. The extracted contents will be a new .install file, which will appear on the desktop.
4. Prepare a USB thumb-drive, SSD or HD with 1GB of available storage space formatted FAT32. For best results, use a freshly formatted drive. The easiest way to perform the format is by using the TouchMix-30 Pro format utility which may be found in the Recording Setup (Record/Play > Recording Setup).
5. Copy the .install file onto the USB storage device. The file on the storage device will be in the format "V2.0.0000.install". The version number will vary depending on the release but the file will always end with extension ".install".
6. Safely eject the USB storage device from your computer.
7. Insert the USB storage device into one of the two USB ports on the mixer's rear panel. Note that the mixer will only recognize one USB storage device at a time.
8. Press the Menu button, and then touch the Mixer Setup button.
9. On the Mixer Setup screen, touch the Upgrade button. A dialog box displays with some IMPORTANT information about saving the mixer's current settings.
10. Touch the Proceed button to continue the upgrade. The mixer will boot into the Software Upgrader program. This takes a few minutes.
11. Select the upgrade file you want to use. If you downloaded to a freshly formatted drive, there will be only one upgrade file displayed.
12. Touch the Upgrade button to begin the upgrade process. This can take up to 10 minutes and must not be interrupted.
13. When the upgrade is complete, a dialog displays indicating the upgrade was successful. Press the OK button to exit the Software Upgrader and reboot the mixer.
14. If you experience problems connecting to tablets and smartphones, put the mixer into Standby disconnect AC power for a few seconds and then reconnect.

Direct Download and Installation
Revised 06/07/2017

When connected to the internet, TouchMix-30 Pro mixers with software version 1.1 or higher can check for and download subsequent software updates. If an update is available, a message will appear with some information about it. You may dismiss the message or proceed with the update.

1. You will need:
• A reliable internet connection.
• A connection between the mixer and the internet router.
• A USB thumb-drive, SSD or HD with 1GB of available storage space formatted FAT32. For best results, use a freshly formatted drive.
2. Insert the formatted USB drive into one of the mixer's USB ports.
3. Initiate the download (Menu > Mixer Setup > Download Upgrade).
4. A message will appear "Contacting the Server".
• If the mixer already has the latest version installed or if the server is not available a message will appear "The latest version is installed".
5. Touch the confirmation prompts and the mixer will download the update to the USB drive.
6. Upon completion, a "Download Successful" message will be displayed.
• If this message is not displayed, the complete update has not been downloaded. Check your internet connections and try again or use your computer to download the update from www.qsc.com.
7. Press the Menu button, then touch the Mixer Setup button.
8. On the Mixer Setup screen, touch the Upgrade button. A dialog box displays IMPORTANT information about saving the mixer's current settings.
9. Touch the Proceed button to continue the upgrade. The mixer will boot into the Software Upgrader program. This takes a few minutes.
10. Select the upgrade file you want to use. If you downloaded to a freshly formatted drive, there will be only one upgrade file displayed.
11. Touch the Upgrade button to begin the upgrade process. This can take up to 10 minutes and must not be interrupted.
12. When the upgrade is complete, a dialog displays indicating the upgrade was successful. Press the OK button to exit the Software Upgrader and reboot the mixer.
13. If you experience problems connecting to tablets and smartphones, put the mixer into Standby disconnect AC power for a few seconds and then reconnect.