Q-SYS Support

   

Q-SYS™ Customer Support

Application Engineering
and Technical Services

Monday - Friday 7 AM to 5 PM PST
(Excludes Holidays)
Tel. 800-772-2834 (U.S. only)
Tel. +1 (714) 957-7150

Q-SYS 24/7 Emergency Support*

Tel: +1-888-252-4836 (U.S./Canada)
Tel: +1-949-791-7722 (non-U.S.)

* After hours calls are guaranteed a 30-minute response time from a Q-SYS Support Team member for Q-SYS related issues only!

  

Q-SYS Online Help File

The Q-SYS online help file is the most complete and latest help file for Q-SYS Designer software and associated hardware and peripherals.  You can access this help file from within Q-SYS Designer.  The Q-SYS online help file is usually updated more frequently than the help file built into Q-SYS Designer.  

Access the Q-SYS Online Help File

Q-SYS Designer

Q-SYS Designer Software is the most powerful yet simple advanced DSP software on the market today. This software enables the user to create designs for the Q-SYS Integrated System Platform.  The system design environment was created specifically to be intuitive and easy to use. It is laid out without clutter or complicated, multi-level menus. As a result the software allows system integrators to focus their energy on building the audio system, rather than laboring over a complex software learning curve.

                •   One Software for all System Sizes: Q-SYS Designer Software can be used with ALL Q-SYS Cores and peripherals.
                •   Emulation Mode: Build the majority of your system without hardware.
                •   Third-party peripheral support: Q-SYS allows for control of external devices through available LUA scripting.
                •   Hire an Advanced Q-SYS Scripting Programmer: If you have a need for an advanced script or feature for your next installation,
                    check out our list of approved independent Q-SYS Programmers.
                •   User Control Interfaces: Design custom buttons, import graphics, and build user controls for touchscreen controllers.

Q-SYS Configurator

Configure on your Tablet

The new fully responsive design will allow you to configure and submit a design on web-enabled tablet devices.

Redesigned Interface

The new design interface will allow for faster, smarter Q-SYS configurations. There are also more options for duplicating projects, generating PDFs and submitting your orders.

Updated Devices and Peripherals

Q-SYS Configurator has been updated to include the new Core 1100 & 3100, and the new Dante Bridge Card, I/O Cards and AVB Bridge Card. It also includes all the latest options for configuring multi-track players, media drives, and accessories.

 

Admin Support & Up-to-the-Minute Updates

We completely rebuilt the backend interface as well, which will enable us to keep this valuable tool up-to-date as new devices and accessories become available, and notify you of any changes that are coming. We can also better assist you if you lose access to your account.

Q-SYS Remote Support

Having problems with your QSC network audio system or software issues, and would you like some live remote assistance?

Download the QSC Remote Support Portal

We use a really nifty support tool by an outfit called TeamViewer. It is very secure and simple to use. Just click the button above to download the QSC Support Portal. Choose “Run” when asked, choosing the default answers if in doubt. It will run a small applet on your computer, and provide you a unique, secure, 9-digit ID and 4-character alphanumeric password. Call us, and provide us the ID number and password – BAM! We’re connected to you and helping, just as if we were sitting at your computer with you!

(Requires a high-speed internet connection to your computer)