Return Product for Service / Repair

USA:  QSC offers two options for product repair:

  1. Drop off product at a QSC authorized service center near you.
  2. Ship the product to QSC for Factory Service.

International: Please contact your local QSC Distributor

The following products can only be repaired using
QSC Factory Service and PREMIER Service Centers:

  • TouchMix Series
  • Powerlight 6 & 9
  • PLD/CXD/DPA/Q Series
  • PL380
  • Select Q-SYS and other DSP/network products

Contact QSC Service & Repair

Toll Free  (800) 772-2834 (USA only)  
Tel. +1 (714) 957-7150 Option 4

Phone Support Hours
Monday - Friday  7 AM to 5 PM Pacific time

QSC Will Call Hours
Monday - Friday  8AM to 5PM Pacific time

Drop Off at QSC Authorized Service Center

USA Only

  1. Find a QSC Authorized Service Center.
  2. Drop off your QSC product at the service center of your choice.
    Don't forget to provide a sales receipt for warranty repairs

If you lost or misplaced your receipt, please call us and ask about your warranty information.
Toll Free.  (800) 772-2834 (USA only)   Tel. +1 (714) 957-7150 Option 4.

Important Note: You do not need to complete an RMA form for QSC Authorized Service Center local repairs. 

Ship to QSC for Factory Service

USA Only

  1. Fill out the Return Merchandise Authorization (RMA) form.
    • The RMA form is required so that we can track your QSC product. 
      Please write down your OLR number for future reference. 
    • If you requested a box for shipping, please wait for the box and packing materials to arrive. To request a box for shipping, make sure the option is checked when you create an RMA. 
       
  2. Ship the QSC product to the following address:

QSC Audio Products, LLC
Technical Services
RMA#: OLRxxxx
1675 MacArthur Blvd.
Costa Mesa, CA 92626

Important Note: If an RMA# is not displayed anywhere on the outside of the box, your shipment will be rejected and sent back to you.

Discontinued QSC Products Qualifying for the End-of-Life (EOL) Program

Products in the list below may be serviced one last time, and on a “best effort” basis. Replacement parts or components may have limited availability. Repair may not be possible if damage is severe. Before submitting the RMA form, please review our EOL (End-of-Life) Rebate Program

  • Legacy CX Series (CX12, CX12T, CX4, CX4T, CX6, CX6T)
  • EX Series (EX800, EX1250, EX1600, EX2500, EX4000)
  • MX Series (MX700, MX1000A, MX1500, MX1500A, MX2000, MX2000A, MX3000A)
  • Powerlight Series (PL 1.0, PL 1.4, PL 1.8)
  • USA Series (USA1300, USA1310, USA370, USA400, USA850, USA900)
  • Series Three (3200, 3350, 3500, 3800) 

Note: Authorized QSC Service Centers may still be able to repair discontinued amplifiers at their own discretion.