Product & Application Support

Whether you are looking for specific information about a QSC product, need help connecting your gear, or believe your product may have failed, please take a look at our support resources:

Contact a Support Specialist

If you are unable to resolve your issue with our self service resources, submit a support request
or call one our QSC support specialists.

Toll Free (800) 772-2834 (USA only)
Tel. +1  (714) 957-7150
Fax. +1  (714) 754-6173

Phone Support Hours Monday - Friday 7 AM to 5 PM PST
Q-SYS Support - 24/7 phone support for Q-SYS products only

Product Repair

If you are certain that your QSC product IS DEFECTIVE and needs repair, please visit our product repair page for the step by step process to send in your product.

Product Repair Information

Meet Our Team

Barry Ferrell - Senior Vice President and Chief Strategy Officer

Barry Ferrell

Senior Vice President & Chief Strategy Officer
[email protected]

Barry started his career in cinema and pro audio in 1980 as an usher at a local cinema and quickly moved into the projection booth. During college, in addition to his role as a projectionist, he did audio installation and service work for a major theme park.  After a short stint as a field service engineer in the computer industry, he returned to the cinema industry.  In 1985, Barry worked for National Amusements as a union projectionist before moving to Omaha in 1987 to manage the console pre-wire department at Ballantyne Strong. He joined QSC in 1990 as the application engineer for the QSC sales department, and progressed through many different positions at QSC (Regional Sales Manager, Product Manager, Director of Product Strategy, Sr. Director of Cinema Solutions, VP Cinema and Executive Team member). In addition to his corporate role as Senior Vice President & Chief Strategy Officer, he continues to lead the cinema team.  Barry is a past president and current board member of the International Cinema Technology Association (ICTA) and is a frequent contributor to ICTA technical seminars.

Danny Pickett - Director, Global Cinema Sales

Danny Pickett

Director, Global Cinema Sales
[email protected]

Danny worked for AMC Theatres for five years as Staff Technician, where he supervised all studio screenings in the Los Angeles area, and projection and sound for new theatre construction projects in southern California.  In 1993, he worked for Lucasfilm THX as an Engineer, doing THX theatre certifications and Systems Engineering for the THX Digital Mastering program.  Prior to joining QSC in 2006, Danny was a Re-Recording Engineer and Sound Editor for 20th Century Fox Studios.

Mark Mayfield - Director, Global Cinema Marketing

Mark Mayfield

Director, Global Cinema Marketing
[email protected]

Mark began his audio career in 1979 as a recording engineer working in studios in several major cities.  His role expanded to include pro audio systems sales, design, and installation.  His cinema experience includes market development and product marketing for several major audio systems manufacturers, including Bose, JBL Professional, and Eastern Acoustic Works, where he managed cinema sales and marketing.  He’s also spent 10 years as editor of several prominent pro AV technical trade publications.  Mark is on the Board of Directors of the International Cinema Technology Association (ICTA), and has been adjunct faculty member and consultant to InfoComm International, and has provided marketing consulting services for many leading equipment manufacturers.  Mark is currently responsible for all marketing programs for QSC Cinema, including advertising, sales support and training materials, trade shows, PR, and web.  Mark has a B.S. degree in Psychology from St. Lawrence University and an MBA (concentration in Marketing) from Boston College.

Paul Brink - Cinema Sales Engineer

Paul Brink

Cinema Sales Engineer
[email protected]

Paul has an extensive background in the cinema post-production business.  Paul worked for several years at Lucasfilm, Ltd., as Systems Engineer for the THX Digital Mastering program.  His credits include Star Wars I, for which he supervised telecine, quality assurance and theatre set-up for the digital cinema release.  Prior to joining QSC, Paul was Re-Recording Engineer/Sound Editor at 20th Century Fox Studios in Century City, CA, where he was responsible for the final digital audio file used for DVD, Blu-ray, digital delivery and archive. Paul has an AA degree in Media Arts from the College of the Canyons.

Ron Lutsock - Cinema Account Manager

Ron Lutsock

Cinema Account Manager
[email protected]

Ron’s career in cinema began at age 14, working as an usher.  He quickly advanced to theatre manager of a 4-plex in La Habra, California where his theatre became the number one location on the West Coast and 5th most successful cinema in the U.S.  He’s also been involved with installations for all the major Hollywood studios and private screening rooms for numerous Directors, Producers and Celebrity homes.

His cinema experience includes positions with AMC Theatres, United Artists Theatres, National Cinema Supply, JBL Professional, Ballantyne Strong, and Jack Roe USA. Ron holds a B.S. degree in Business Administration, with major in Management from San Diego State University.

Sam Hynds - Cinema Product Specialist

Sam Hynds

Cinema Product Specialist
[email protected]

Sam began his career in cinema as a staff projectionist for SoCal Cinemas in 1986, and was responsible for system maintenance for many of the chain’s sites.  After a short stint as a field technician for ASC Technical Services, Sam joined Cinemeccanica US in 2000 as Service Manager and Production Manager, until 2004.  He joined QSC shortly after, and has been QSC’s Cinema Products Specialist ever since.  He’s responsible for cinema system design verification, field technical training, and product and customer support.  Sam has an A.S. degree in electrical engineering from ITT Technical Institute.

Beth Figge - Director, Cinema Business Development

Beth Figge

Director, Cinema Business Development 

Beth has extensive experience in the Cinema products industry, having served as Cinema Sales Manager for companies such as Dolby Labs, Doremi, Moving Image Technologies, Sony Cinema Products, and JBL Professional.  She is also a member of the board of directors of the International Cinema Technology Association, who honored her in 2014 with the prestigious “Allen Award” for outstanding contributions to the ICTA and the industry. As QSC’s Director of Cinema Business Development, Beth is responsible for cultivating customer relationships and developing new business through complete cinema system sales, by serving as a technology/product advocate for the QSC Cinema products portfolio.